Shipping and Delivery Policies

A legal disclaimer

Checkout Policy Template

Order Acceptance

By placing an order, you agree to provide accurate recipient, delivery, and payment information. Orders are not confirmed until payment has been successfully processed.

Product Availability & Substitutions

Fresh flowers and seasonal products are subject to availability. If specific flowers, containers, or gift items are unavailable, we reserve the right to substitute products of equal or greater value while maintaining the overall style and quality of the arrangement.

Delivery

Delivery dates and times are estimates and cannot be guaranteed due to weather, traffic, recipient availability, or other unforeseen circumstances.
It is the customer's responsibility to provide accurate delivery information.
Additional delivery fees may apply for incorrect addresses or redelivery attempts.

Refunds & Returns

Fresh Flowers & Perishable Products

Due to the perishable nature of flowers and floral products, returns are not accepted after delivery.
If an arrangement arrives damaged, defective, or substantially different from the order, customers must contact us within 24 hours of delivery and provide photos.
We may offer a replacement, store credit, or refund at our discretion.

Gift Items & Non-Perishable Products

Unused, unopened gift items may be returned within 14 days of purchase with proof of purchase.
Customized, personalized, edible, bath and body, or clearance items are final sale.

Cancellations

Orders may be canceled up to 24 hours before the scheduled delivery or pickup date for a full refund.
Same-day orders and custom orders cannot be canceled once preparation has begun.

Texas Consumer Notice

Texas law generally does not require businesses to provide refunds or accept returns. Refunds and returns are governed by the store's stated policies.

Local Delivery Disclaimer

If no one is available to receive the delivery, the order may be left in a safe location at the driver's discretion. Once delivery is completed, responsibility for the product transfers to the recipient.

Weather & Seasonal Conditions

Extreme temperatures may affect floral longevity. Customers are encouraged to ensure someone is available to receive deliveries promptly.

Nationwide Shipping

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Processing times may vary during holidays, promotions, or periods of high order volume.

Shipping Methods

We ship nationwide within the United States using the United States Postal Service (USPS). We offer a flat fee of $8.00 for orders under $50.00. Free Shipping for orders over $50.00.

Delivery Estimates

Delivery times provided by USPS are estimates only and are not guaranteed. Once an order has been accepted and scanned by USPS, delivery timelines are under the control of the carrier.

Tracking Information

Customers will receive a shipping confirmation email containing tracking information once the order has been shipped.

Responsibility for Shipped Orders

Once a package has been transferred to USPS and tracking information has been provided, responsibility for the delivery of the package rests with USPS. Customers are responsible for monitoring tracking updates and contacting USPS directly regarding:

Delayed deliveries
Missing packages
Lost packages
Delivery exceptions
Damaged packages during transit- you will need to provide proof
Incorrect delivery by USPS

Customers may contact USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777) or visit their local post office for assistance.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout. Additional shipping charges may apply if a package is returned and requires reshipment.

Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, the customer may be responsible for additional shipping fees before the order can be reshipped.

Shipping Delays

We are not liable for shipping delays caused by weather, natural disasters, carrier disruptions, holidays, or other circumstances beyond our control.

Questions

If you have questions regarding your order before it ships, please contact us at:

Hill Country Hive Email: hillcountryhive@gmail.com Phone: 512-291-7718

Shipping Policy - the basics

Effective Date: June 1, 2026

Welcome to Hill Country Hive. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or interact with us.

Information We Collect

We may collect the following information:

Personal Information

Name
Email address
Phone number
Billing address
Delivery address
Recipient information provided for flower and gift deliveries

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card information on our servers.

Website Information

We may automatically collect:

IP address
Browser type
Device information
Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange delivery of flowers and gifts
Communicate regarding orders and customer service requests
Send promotional emails or text messages if you opt in
Improve our website and customer experience
Comply with legal obligations

Sharing Information

We do not sell your personal information.

We may share information with:

Delivery personnel or delivery partners to complete deliveries
Payment processors
Website hosting and technology providers
Government authorities when required by law

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. You may adjust your browser settings to refuse cookies, although some website features may not function properly.

Marketing Communications

If you subscribe to our mailing list or marketing messages, you may receive promotional emails or texts from us. You may unsubscribe at any time by:

Clicking the "unsubscribe" link in emails
Replying STOP to text messages
Contacting us directly

Data Security

We implement reasonable security measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Texas Privacy Rights

Residents of the State of Texas may have rights regarding the personal information collected about them under applicable Texas law. To make a privacy-related request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy, please contact:

Hill Country Hive 512-291-7718

hillcountryhive@gmail.com

Returns & Refunds

At Hill Country Hive, customer satisfaction is important to us. Because fresh flowers and plants are perishable products, special return conditions apply.

Fresh Flowers, Arrangements & Plants

Due to the perishable nature of floral products, all flower arrangements, bouquets, and plants are considered final sale.
If your order arrives damaged, wilted, or does not meet your expectations, please contact us within 24 hours of delivery.
To assist with your claim, please provide photos of the product and your order number.
Approved claims may be resolved with a replacement, store credit, or refund at our discretion.

Gift Items

Non-perishable gift items may be returned within 14 days of purchase in new, unused condition and in original packaging.
Customers are responsible for return shipping costs unless the item was received damaged or in error.
Refunds will be issued to the original form of payment once the return is received and inspected.

Non-Returnable Items

The following items cannot be returned or refunded:

Custom or personalized products
Gift cards
Edible products or food items
Bath and body products that have been opened
Clearance or final sale merchandise
Special-order items

Order Cancellations

Orders may be canceled for a full refund if canceled at least 24 hours before the scheduled pickup or delivery date.
Same-day orders and custom orders may not be canceled once preparation has begun.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information. Additional fees may apply for redelivery due to an incorrect or incomplete address.

If you have any questions regarding your order, please contact us at:

Hill Country Hive Email: hillcountryhive@gmail.com Phone: 512-291-7718